Return and Refund Policy

Return & Refund Policy

At RyleeTany, customer satisfaction is important to us. We want you to shop with confidence, and we strive to ensure every order arrives in excellent condition. This Return & Refund Policy explains when returns, replacements, and refunds are available and how to request them.

By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

You may request a return if:

The item arrives damaged, defective, or broken.
You receive the wrong product.
Your order is incomplete due to our fulfilment error.
The product has a significant manufacturing defect.

To qualify for a return, the following conditions must be met:

The request must be submitted within 30 days of the delivery date.
The item must be unused, unwashed, and in its original condition.
All original packaging, accessories, manuals, and tags must be included.
Proof of purchase (such as your order confirmation or receipt) is required.

Items That Cannot Be Returned

For hygiene, safety, and operational reasons, we cannot accept returns for:

Items showing signs of use, wear, or damage caused after delivery.
Products returned without their original packaging or accessories.
Items intentionally damaged or altered by the customer.
Clearance, final sale, or promotional items marked as non-returnable.
Gift cards or downloadable digital products, where applicable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue quickly, include:

Your order number.
A brief description of the problem.
Clear photographs of the item and its packaging.

After reviewing your request, we may offer:

A replacement item.
A full refund.
A partial refund where appropriate.

Change of Mind

If you wish to return an item because you changed your mind, please contact us before sending the product back.

Returns for change-of-mind purchases may be accepted only if:

The product is unused and in resalable condition.
The return request is made within 30 days of delivery.
The customer is responsible for the return shipping costs unless otherwise agreed.

Original shipping charges are generally non-refundable.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow 14 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you need a different size, colour, or variation, we recommend requesting a return (if eligible) and placing a new order for the desired item.

Order Cancellation

Orders are processed quickly to ensure prompt shipment.

If you need to cancel an order, please contact us immediately after placing it.

Orders cancelled before processing begins will receive a full refund.
Once an order has entered processing or has been shipped, it can no longer be cancelled.

Return Shipping

Please do not return products without contacting our customer support first.

If your return request is approved, we will provide the appropriate return instructions.

Customers are responsible for return shipping costs unless:

We shipped the wrong item.
The product arrived damaged.
The item has a verified manufacturing defect.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

Non-Delivery or Lost Packages

If your tracking information indicates a delivery issue or your package has not arrived within the expected timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the most appropriate solution, which may include a replacement or refund where applicable.